FAQ2022-03-16T13:50:14+08:00

Frequently Asked Questions

In-Studio with The Movement Society

Do I need to take a beginners class?2022-03-16T13:59:16+08:00

No need – our classes are suitable for all levels. 

We promise. Don’t be afraid of being a beginner. We layer in the level of difficulty so that you and your body always have the option to work at your own pace.

We ask for you to complete a new member form which includes a section to tell us about your experience, goals and if you have any injuries. Completion of this form alerts our instructors of any modifications needed to ensure you have a safe and successful movement experience. Please notify your instructor before the class of any injuries or limitations, and we will ensure to give you the appropriate modifications.

New Member Form2021-07-23T12:08:15+08:00

If you’re an organised person, please complete the New Client Form prior to your first class.

If you’re not an organised person, don’t stress! We will follow you up at your first class.

What do I need to bring?2022-03-18T12:16:59+08:00

We encourage members to bring their own toning toolkit and mat to reduce the use of shared props. It is easily portable and handy for your at-home workouts.

If you don’t have the Toning Toolkit and don’t feel ready to purchase that’s also totally fine.  We have everything you need (mats and Toning Toolkits) in the studio to borrow. All are cleaned regularly in accordance with COVID-19 guidelines.

Mat’s are available to purchase if you prefer to have your own. We also recommend grip socks that can be purchased at your first class, or you are welcome to go barefoot.

What is your late/cancellation policy?2022-03-16T13:05:50+08:00

We don’t charge additional cancellation fees (because we know that you missing your class is penalty enough). We do have an 8-hour cancellation window and ask you to do your best to cancel any classes you cannot make (because that means someone else can).

Please reschedule your classes through Mindbody so that someone on the waitlist may take your place.

How do I book a class?2022-03-16T13:04:11+08:00

Book multiple classes at once via Mindbody online.

What is our difference?2022-03-16T12:53:44+08:00

Our combined passion and experience in movement comes from years of researching, creating, learning, doing and perfecting. We pride ourselves on our ability to create fun, challenging and effective movement sequences that effectively sculpt the body providing the long, lean results you want – without over-training, creating an imbalance or causing injury.

MVMT will improve your life now – and 30 years from now. We mean it when we say MVMT has your back.

How do I access Virtual MVMT if I am an in-studio member?2022-03-16T13:58:36+08:00

In-studio members receive complimentary Virtual MVMT access.

If you have a current in-studio membership through Mindbody, please email us for assistance in creating a Virtual MVMT login.

Virtual MVMT

What do I need for the online workouts?2022-03-16T13:02:42+08:00

We recommend combining your membership with the Toning Toolkit. It has everything needed to complete the majority of our workouts and is free when combined with a 3-month subscription.

The Toning Toolkit contains the best quality fitness equipment, customised by us to ensure you get the most out of our workouts.

While waiting for your Toning Toolkit to arrive, you are able to filter the Workout Library by ‘no props’ to experience our unique teaching method.

Selected additional equipment can be purchased in our online store to elevate your Pilates practice.

Additional props we love include:

MVMT Block
MVMT Release Ball

Can I access the workouts anytime, anywhere?2022-03-16T13:54:49+08:00

All workouts are available in the library, on-demand.

You can stream them at any time with an active subscription, but must have access to the internet to login and stream on your device.

Do I need the internet to access the workouts?2022-03-16T13:55:46+08:00

You must have access to the internet to stream the workouts on your device.

How do I access Virtual MVMT if I am an in-studio member?2022-03-16T13:58:36+08:00

In-studio members receive complimentary Virtual MVMT access.

If you have a current in-studio membership through Mindbody, please email us for assistance in creating a Virtual MVMT login.

How do I log in to my account?2022-03-16T14:06:41+08:00

If you are unable to log in to your account, please try the following tips:

  • Make sure that you are using the email address you used to subscribe, ensuring the spelling of your email address and password are correct.
  • If you have forgotten your password please use the ‘Forgot Password‘ link at the bottom of the login page.
  • Check your junk mail for any correspondence.

If that does not work, please reach out to us at holly@virtualmvmt.com.au

Managing My Virtual MVMT Subscription

Is there a minimum commitment term?2022-03-16T13:16:59+08:00

Virtual MVMT is a subscription-based program with 2 subscription levels.

Our Intro Offer + 7 Day Free Trial can be canceled at any time within the first 7 days, free of charge. After the first 7 days, a fortnightly payment will be deducted through your nominated payment method.

The 3 Month Membership + Toning Toolkit has a 3-month commitment, charged upfront. After the initial payment, you may cancel your subscription at any time.

All subscriptions are rolling and will continue to be billed in fortnightly or 3-monthly payments until you cancel your membership. This is stated upon signup.

Can I purchase a gift voucher?2022-03-16T13:21:31+08:00

Yes! Please email us if you have a specific offer or value you would like to gift a loved one.

Please note that an account must be created to activate all subscriptions, including valid credit or debit card information. However, we will apply your gift voucher to the account on creation.

How do I cancel my subscription?2022-03-16T13:39:23+08:00

You can cancel your subscription at any time through your online account.

  • Login to your account
  • Select ‘My Account‘ in the footer
  • Select ‘Subscriptions’
  • Opt to ‘Cancel’ or ‘Abandon’

We are always seeking to improve our platform. If you do cancel your subscription please get in touch to let us know how we could have helped your Pilates journey.

If you decide to join us again in the future (we hope you do!) You can simply log in to your account and choose to activate a subscription using the same method.

Cancel Account
The status of the subscription will be set to Canceled and it will expire after the Expiration Date. You will still have access to your restricted content until the expiration date has passed.

Abandon
The Abandon option will completely remove a subscription from your account. Recurring payments will be canceled and any access to restricted content will be revoked.

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